Support

Last updated 11 October 2026

Something not working, or a call that did not go the way you asked? Email support@beepbu.com and a person will get back to you, usually within one business day. You can also text HELP to Beepbu.

When you write in

It helps to include the phone number you text Beepbu from, the business Beepbu was calling and roughly when, so we can find the call. Please do not send card numbers or passwords; we will never ask for either.

How Beepbu works

Text Beepbu what you need: a table at eight, a dentist appointment, whether somewhere is still open. It asks anything the business is likely to ask, texts you a summary of the call, and calls once you reply go. It handles the conversation and texts you the result. You do not stay on the line, and you don’t need an app.

Calls come out of the minutes on your plan. Text Beepbu to ask how many you have left. Extra minutes can be bought whenever you need more, and carry over until you use them, as long as you have a plan.

Managing your plan

Text Beepbu “billing” and it sends a link to your plan, where you can buy extra minutes, update your card, see your invoices or cancel. Payments are handled by Stripe. Cancelling stops the next renewal, and your plan keeps working until the end of the period you paid for. A plan isn’t switched to another part-way through: to change plans, cancel and choose the new one once the current one ends.

If something went wrong with a payment, write to us and we will sort it out.

A new phone number

From your current phone, text Beepbu that you want to move your account to a new number. Beepbu texts a code to the new phone and emails you a link; once you have done both, the account moves. If you lost the old phone, text Beepbu from the new one and it emails a link to the address on your account.

Stopping texts

Reply STOP to stop all texts from Beepbu, and START to turn them back on. Stopping texts doesn’t cancel your plan, so cancel that from the billing link if you want to. To cancel a call, say never mind: only a text that is exactly STOP stops the texts.

Deleting your account

Text Beepbu “Delete my account”, reply DELETE, and tap the link we email you. This cancels your plan and permanently erases your texts, calls, transcripts and saved preferences. It cannot be undone. If you would rather we did it for you, write to privacy@beepbu.com.

If a call goes wrong

Beepbu tells you what actually happened, including when it could not get through or the business said no. If the result looks wrong, or a booking did not turn out to exist, tell us at support@beepbu.com and we will look at the call and put the minutes back where that is fair.

Privacy and terms

What we hold and why is set out in the Privacy Policy, and the rules of the service in the Terms of Use. How Beepbu’s texts work is at beepbu.com/sms. Privacy requests go to privacy@beepbu.com.